The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.
Mr Colin Smith (m)
Business & IT Manager
Mr Colin Smith is responsible for all business and computer operations and has three assistants, Andrea Richards,Linda Pierce and Khara McGee. All correspondence relating to patient matters is scanned and entered into the patient’s notes so that, for example, information on hospital treatment is readily available when patients see the doctor. Repeat prescriptions are generated in the computer room.
Mrs Lorri Hinksman deals with all medical correspondence between the doctors and outside agencies, especially hospital consultants. If you are unclear as to whom or where you have been referred for specialist care or if you are requested to collect a letter from the surgery to take to a specialist, she will be able to help you if you contact the surgery before 12.30pm on any weekday.
Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.
The team comprises of the following receptionists/administrators, , Natalie Lloyd, Julie Linehan , Khara Mcgee,Margaret Gibson, Sandra Constable, Rebecca Charalambous, Nicola Delaney, Helen Boyton ,Christina Ziobrowska, Katherine Davies,Lili Matthews, Andrea Richards, Julie Bastock,Linda Pierce.